Shipping policy

NOTICE FOR INTERNATIONAL COLLECTORS: Due to increased caution with international shipping, it is recommended - before purchase - to inform yourself of the current state of your country's tariffs and/or shipping restrictions with the U.S. to avoid any surprise fees or wait times - using HS code: 6912.00 (or 691200). Orders cannot be cancelled once they have been claimed by USPS. Only the cost of the piece can be refunded once the piece arrives back to Sublime Pottery studio. 

All Shipping is done through USPS.

It usually takes 4-6 days for orders to be prepared for shipping and is not included in the USPS estimated delivery time.

Domestic packages that weigh under 1 lb. - such as small pottery cups and pottery decor items - will default to First Class shipping.

Any items over 1 lb. will be shipped Priority Mail.

International packages that weigh under 4 lbs. (1.8 kg) will default to First Class International. Shipping times are not guaranteed and tracking is not included. For tracking and faster delivery, select Priority International at check out, as I cannot upgrade the shipping after an order has been placed.

If an order is being shipped internationally, any customs fees, duties or country taxes that are accrued after the initial shipping has been paid for are the responsibility of the customer. If you have not purchased from Sublime Pottery before, be sure to keep a close eye on the tracking of your order. If there are additional taxes or fees that need to be paid on your order before delivery, you may need to pick your package up at your local post office or collection point. Although it does not happen often, some recipients do not receive notification for pick-up and the package is returned. The cost of re-shipping an item due to not being collected is the responsibility of the customer. Uncollected packages cannot be refunded.

A great deal of care goes into packing my fragile, one-of-a-kind items so they don't get damaged during shipping. A packing fee is added to the calculated shipping rate to cover shipping/packing materials, insurance, and the 15+ minutes it takes to pack most orders. This fee is figured at $6.50 for the first item and $2.50 for each additional item ordered. Any shipping overages will be refunded once your package is ready to ship.

All shipped items will include insurance. All domestic U.S. orders and Priority International orders include tracking. First Class International does not include full tracking.

Be sure to double check that you have the correct address listed during checkout. The cost of re-shipping an item due to providing an incorrect address is the responsibility of the customer. If a package is not delivered to you due to an incorrect or unsecure address being provided, an order refund will only be offered (sans shipping) when the package is delivered back to my studio. 

For shipping issues and disputes, Sublime Pottery is responsible for opening a shipping claim with our shipping insurance provider. The refund is the responsibility of the insurance provider and may take 2-6 weeks to complete a claim.  Not all shipping claims are approved, such as improper photographic documentation, incorrect address, or deliveries that are stolen.

If you live near Norman, Oklahoma and do not need your item shipped, just send me a message and I will refund the shipping as soon as you pick up your piece. The studio hours for pick up are 9am - 5pm, Monday thru Friday

I aim to get my orders out very quickly. Once they are in the care of the United States Postal Service, I have no control over the amount of time it takes to reach a destination. 99% of the time, packages arrive in the time estimated but since there is that 1%, I cannot guarantee an arrival date.